Refund and Returns Policy
Returns & Exchanges
We’re committed to delivering quality you’ll love
7-Day Window
Return or exchange within 7 days of delivery for a full refund or replacement
Quality Guarantee
100% satisfaction guarantee on all authentic AromOria fragrances
Quality Guarantee
100% satisfaction guarantee on all authentic AromOria fragrances
Return Conditions
- Product must be in original condition with all seals intact
- Original packaging and labels must be included
- Return initiated within 7 days of delivery
- Proof of purchase (order number or receipt)
- Opened perfume bottles (unless damaged/incorrect)
- Items damaged due to misuse or negligence
Valid Reason
Valid Reason
Bottle cracked, leaked, or damaged during shipping
Wrong Product
Received different variant or incorrect item
Not as Expected
Product doesn't match description (unopened only)
Exchange Process
Contact Us
Reach out via WhatsApp, email, or our contact form with your order details
Return Authorization
We'll provide a return shipping label and authorization number
Ship Return
Package securely and ship back using our provided label
Refund/Exchange
Receive refund or replacement within 5-7 business days
Need Help with Returns?
Our customer service team is ready to assist you
Return Address
AromOria Returns Department
123 Fragrance Avenue, Block A
Gulberg III, Lahore 54000
Punjab, Pakistan
Always include your order number in the package!